Position Summary: The Shipping Clerk is responsible for managing and coordinating all aspects of the shipping process, including preparing orders for shipment, ensuring accuracy, and maintaining records. This role involves working closely with warehouse staff and coordinating with carriers to ensure timely and accurate delivery of products.
Major Responsibilities:
- Order Processing: Prepare and process customer orders for shipment. Verify order details, packaging requirements, and shipping instructions.
- Shipping Documentation: Generate and manage shipping documents, including packing slips, bills of lading, and shipping labels. Ensure all documentation is accurate and complete.
- Inventory Management: Verify inventory levels and ensure the correct items are picked and packed for shipment. Assist with inventory control and stock rotation.
- Carrier Coordination: Coordinate with shipping carriers to schedule pickups and track shipments. Resolve any issues related to shipping delays or discrepancies.
- Packaging: Ensure that products are properly packaged to prevent damage during transit. Use appropriate materials and methods for packaging.
- Record Keeping: Maintain accurate records of shipments, including tracking numbers, delivery confirmations, and any related documentation.
- Quality Control: Inspect items before shipment to ensure they meet quality standards. Report any defects or issues to the appropriate department.
- Customer Service: Address any shipping-related inquiries or concerns from customers. Provide accurate information and resolve issues promptly.
- Safety and Compliance: Adhere to safety procedures and company policies related to shipping and handling. Ensure compliance with all regulatory requirements.
- Ad Hoc Duties: Perform other duties as assigned by the Shipping Supervisor or manager to support shipping and logistics operations.
Skills/Abilities:
- Organizational Skills: Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
- Attention to Detail: High attention to detail to ensure accuracy in order processing, packaging, and documentation.
- Communication: Good verbal and written communication skills for interacting with customers, carriers, and internal staff.
- Problem-Solving: Ability to identify and resolve shipping issues or discrepancies.
- Technical Skills: Proficiency in using shipping software and tools, as well as basic knowledge of Microsoft Office applications.
Qualifications:
- High school diploma or equivalent required. Associate’s or bachelor’s degree in logistics, supply chain management, or a related field preferred.
- Previous experience in a shipping or warehouse role is preferred.
- Basic understanding of shipping processes, documentation, and inventory management.
- Ability to work independently, follow instructions, and take initiative.
- Physical ability to lift and move packages as required.
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